Watch Right not monitoring IM's

[Rick]

Watch Right is not recording IM's. It's recording other activity but not any IM'.





BPS SysInfo Report



Processor:
Number Of Processors - 2
Processor Benchmark - 2157

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 43 % used
Total Physical Memory - 1039 MB
Free Physical Memory - 584.548 MB
C:\ - 167515 MB free
D:\ - 942 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1285 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.75
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (69 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ccProxy.exe
CCSETMGR.EXE
ISSVC.exe
SNDSrvc.exe
SPBBCSvc.exe
explorer.exe
CCEVTMGR.EXE
spoolsv.exe
AOLacsd.exe
mainserv.exe
AluSchedulerSvc.exe
ehRecvr.exe
ehSched.exe
LSSrvc.exe
MDM.EXE
NAVAPSVC.EXE
svchost.exe
WRSSSDK.exe
symlcsvc.exe
wanmpsvc.exe
dllhost.exe
alg.exe
LSBurnWatcher.exe
hpwuSchd2.exe
igfxpers.exe
hkcmd.exe
ehtray.exe
CCAPP.EXE
ehmsas.exe
msgm.exe
iTunesHelper.exe
qttask.exe
iPodService.exe
aolsoftware.exe
ctfmon.exe
msmsgs.exe
aoltray.exe
companion.exe
hpqtra08.exe
apcsystray.exe
AOLSP Scheduler.exe
hpqste08.exe
kbd.exe
SOUNDMAN.EXE
ALCMTR.EXE
ALCWZRD.EXE
hpsysdrv.exe
jusched.exe
jucheck.exe
igfxsrvc.exe
aolsoftware.exe
wrexec.exe
wrmont.exe
IEXPLORE.EXE
HPZipm12.exe
IEXPLORE.EXE
BPSSI1.exe

Startup Programs
High Definition Audio Property Page Shortcut HDAShCut.exe
HPHUPD08 c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
HPBootOp "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
LSBWatcher c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
HP Software Update C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
SpySweeper "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
SMSERIAL sm56hlpr.exe
Persistence C:\WINDOWS\system32\igfxpers.exe
PCDrProfiler
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
ehTray C:\WINDOWS\ehome\ehtray.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
Windows Service Manager C:\WINDOWS\system32\fonts\svc\msgm.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HostManager C:\Program Files\Common Files\AOL\1133922428\ee\AOLSoftware.exe
IPHSend C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
wrexec wrexec.exe
desktop.ini Startup Group



Error Log.txt

iable not set
Number: 91
Source: wrmont
Version: 2002.0.75



June 6, 2006 10:07 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.75



June 6, 2006 10:07 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.75



July 5, 2006 09:11 PM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



July 7, 2006 07:36 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Set not permitted
Number: 387
Source: WatchRight
Version: 2002.0.75



July 7, 2006 07:36 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: File not found
Number: 53
Source: WatchRight
Version: 2002.0.75



July 10, 2006 06:22 AM
The following error occurred:
App: Watch Right
Module: ListCounts
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: WatchRight
Version: 2002.0.75



July 10, 2006 06:23 AM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



July 10, 2006 06:26 AM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



July 12, 2006 10:58 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.75



July 12, 2006 10:58 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Window is already subclassed
Number: 31001
Source: wrmont
Version: 2002.0.75

[Carole]

Many antivirus and antispyware programs falsely identify Watch Right as spyware (I see that you are using Norton Antivirus and SpySweeper, both of which will misidentify Watch Right.) You simply need to set all your antivirus and antispyware programs to allow or ignore Watch Right.

Once this is done, you will have to reinstall Watch Right.

[jeromy]

You previously wrote:

º Watch Right 2002.0.0.75

Please make certain you download the latest version of WatchRight before reinstalling.
Version 2002.0.77 is now available.
You can download this version from here:
bpssoft.com/downloads.htm


If you are also using AOL Safety and Security --OR-- the AOL Spyware scanner, please add WatchRight to the "Allowed Items" list:

1. Open AOL Safety and Security
2. Click on the arrow next to "Spyware Protection"
This should display links titled: Allowed Items / Blocked Items
3. Click on "Blocked Items"
4. Locate "WatchRight" in this list, click on the scan date and click on "Restore".

-- The next time you run a scan make certain you place "WatchRight" on the Allow button, then select Apply.
To confirm this selection, click on the "Allowed Items" link -- WatchRight should be listed.