Watch Right not Tracking Anything

[Carole]

Sandie said:

I have one question though: when I was downloading the latest version of Watch Right, it comes up and asks you whether you want to run it or save it. What is the correct option to pick when you are downloading a program?

Web browsers always ask what we want to do when we download a file from the web. I personally think it's a bad habit to run a program directly from the web browser, as this can lead to installing unwanted software, spyware and viruses. The best way to go is to save the program to your hard disk (i.e. to your desktop), and then to run it from there (and, if it's a program you don't already know, always scan it with an antivirus before launching it.)

In any case, the Watch Right installation file has to be run for the install to take place. Just saving the download to your computer won't install it.

[Sandie]

When you say the installation file has to be run, do you mean WRK2002.exe?

[Carole]

Sandie said:

When you say the installation file has to be run, do you mean WRK2002.exe?

Yes, the actual file you download from the web, which is named Wrck2002.exe.

[Sandie]

Now a simple question . . . why is the yellow file folder next to the "author" name wiggling around?

[Carole]

Sandie said:

Now a simple question . . . why is the yellow file folder next to the "author" name wiggling around?

Sorry, I have no idea what you're referring to. Could you be more specific?

EDIT: Are you talking of the folder in this message board, next to your thread? If so, the burning folder just means this topic is "hot" because it contains a lots of reply posts.

[Sandie]

I did everything that I was supposed to do as far as allowing any anti-spyware programs to allow Watch Right, re-downloaded the program AGAIN, and it seemed to be working for a couple days, but I have now noticed that it does NOT track all IM's. I have all of the screen names checked, and all of the options for each screen name are checked, and the program is "enabled", so why would it track some IM's and not track others? I'm listing the BPS Sys Info report as of today 7/28/06 - the most current available. PLEASE HELP?

[Sandie]

Just read your reply about the "burning" folder, and yes, that's what I was referring to - thanks!

[Sandie]

Could you please take a look at the questions I asked yesterday (7/28/06), because I'm getting REALLY frustrated with this program, and am starting to think that maybe there is something better out there?

[Carole]

Sandie said:

re-downloaded the program AGAIN

You say you re-downloaded it, but did you reinstall it too? Just re-downloading the program without actually reinstalling it won't do anything.

I'm listing the BPS Sys Info report as of today 7/28/06 - the most current available.

You didn't post your updated system information.

[Sandie]

Sorry, I'll list the BPS Report below. Yes, I re-downloaded and reistalled the program. But, if you want me to do that over I will. Just tell me step by step instructions. Also, the fewest steps possible. I broke my wrist and using the computer kills it.

Thanks . . . here's the Sys Info report:

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1812

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 69 % used
Total Physical Memory - 515 MB
Free Physical Memory - 154.72 MB
C:\ - 47723 MB free
D:\ - 1050 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 49 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5330 US
AIM 9.0.4184.5330 US
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 0.0
C:\WINDOWS\system32\MSJet35.dll 0.0
C:\WINDOWS\system32\MSJTer35.dll 0.0
C:\WINDOWS\system32\MSJInt35.dll 0.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\System32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
0.0
C:\WINDOWS\System32\igtabs40.ocx 4.0.1.6
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (58 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
LEXBCES.EXE
spoolsv.exe
LEXPPS.EXE
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
McShield.exe
MpfService.exe
aoltpspd.exe
sdhelp.exe
svchost.exe
wdfmgr.exe
uphclean.exe
alg.exe
explorer.exe
hpsysdrv.exe
tfswctrl.exe
igfxtray.exe
hkcmd.exe
lxbkbmgr.exe
realsched.exe
mm_tray.exe
aolsoftware.exe
AOLSP Scheduler.exe
oasclnt.exe
mcvsescn.exe
iTunesHelper.exe
qttask.exe
MpfTray.exe
lxbkbmon.exe
msmsgs.exe
swdoctor.exe
MySpaceIM.exe
aoltray.exe
waol.exe
iPodService.exe
companion.exe
SSCEVT~1.EXE
IMApp.exe
ShadowBar.exe
BackWeb-137903.exe
shellmon.exe
AOLssc.exe
wrexec.exe
wrmont.exe
BPSSI1.exe

Startup Programs
hpsysdrv c:\windows\system\hpsysdrv.exe
dla C:\WINDOWS\system32\dla\tfswctrl.exe
PS2 C:\WINDOWS\system32\ps2.exe
TrojanScanner C:\Program Files\Trojan Remover\Trjscan.exe
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
AlcxMonitor ALCXMNTR.EXE
Lexmark X1100 Series "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
hcadyaa C:\WINDOWS\system32\hcadyaa.exe
MMTray C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
HostManager C:\Program Files\Common Files\AOL\1108182777\ee\AOLSoftware.exe
AOLSPScheduler C:\Program Files\Common Files\AOL\1108182777\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1108182777\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
IPHSend C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
My Web Search Bar rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
wrexec wrexec.exe
desktop.ini Startup Group



Error Log.txt

mer1_Timer
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 3, 2006 11:02 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 3, 2006 11:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 3, 2006 11:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 4, 2006 07:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 4, 2006 07:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 4, 2006 07:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77




August 4, 2006 07:03 PM
The following error occurred:
App: wrmont
Module: ExitApp
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 4, 2006 07:08 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77



August 4, 2006 07:08 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Automation error
Library not registered.
Number: -2147319779
Source: wrmont
Version: 2002.0.77

[Carole]

Sandie said:

My Web Search Bar rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S

Your latest system information indicates that you have My Web Search installed on your computer. This is a known spyware program, which has caused problems with our software before. Please go to the Windows Control Panel > Add/Remove Programs > and double-click on the entry named: Smiley Central or MyWebSearch to uninstall this program.